Order Processing & Shipping Times

We work hard to prepare every order accurately and ship it as quickly as possible. Most orders are processed within 1–3 business days after payment has been received. During holidays, seasonal promotions, or periods of unusually high order volume, processing times may occasionally take a little longer.

Once your order has been carefully packed and shipped, you will receive a shipping confirmation email containing your USPS tracking information. Tracking updates may take several hours to appear after your shipping label has been created.

Our goal is to process every order promptly while ensuring each package is packed securely so your Millstone Acres products arrive in excellent condition.

Shipping Methods & International Orders

Millstone Acres currently ships using USPS. Available shipping options are displayed during checkout based on your shipping address, package weight, and the products in your order. Shipping charges are calculated automatically during checkout, so you’ll always know your shipping cost before completing your purchase.

We proudly ship throughout the United States and to many international destinations. International customers are responsible for all customs duties, import taxes, brokerage fees, value-added taxes (VAT), and any other charges assessed by their country’s customs authorities. Customers are also responsible for ensuring that the products they purchase are permitted to be imported into their country and comply with all applicable local laws and regulations.

Estimated delivery dates provided by USPS are estimates only and are not guaranteed. Millstone Acres is not responsible for delays caused by customs inspections, customs clearance procedures, import restrictions, weather, carrier delays, or other circumstances beyond our control. International delivery times may vary significantly depending on the destination country and customs processing.

Tracking, Address Changes & Returned Packages

Once your order ships, you will receive a shipping confirmation email that includes your USPS tracking number. Tracking information is typically available within a few hours after your shipping label has been created, although occasional delays in carrier updates may occur.

Please verify your shipping address carefully before placing your order. If you discover an error, contact us as soon as possible through our Contact page. We will make every reasonable effort to update your address before your order ships; however, once a package has been accepted by USPS, address changes are no longer possible.

Packages returned to Millstone Acres because of an incorrect, incomplete, or undeliverable address may require additional shipping charges before they can be reshipped. Customers are responsible for any additional postage or carrier fees associated with reshipping returned packages.

Lost, Delayed & Damaged Shipments

Once your order has been accepted and scanned by USPS, the shipment is under the care of the carrier. While we carefully package every order and provide tracking information, Millstone Acres cannot guarantee carrier delivery times and is not responsible for delays caused by USPS, severe weather, natural disasters, customs processing, labor disruptions, or other events beyond our control.

If your tracking information indicates that your package has been delayed, we recommend first contacting your local USPS office, as they often have the most current delivery information. If you believe your package has been lost in transit, please contact us and we will gladly assist you in working with USPS to investigate the shipment.

If your order arrives damaged, please retain all packaging materials and take clear photographs of both the shipping package and the damaged products. Contact us within 7 days of delivery with your order number and photographs so we can review your claim promptly. Additional information regarding damaged products can also be found in our Refunds & Returns Policy.

Questions About Shipping?

Whether you have questions about shipping methods, delivery times, international orders, or an existing shipment, we’re happy to help. Our goal is to make your shopping experience as smooth and straightforward as possible.

Helpful Policies

Looking for additional information? These policies provide answers to many common questions about ordering, returns, refunds, and protecting your personal information.

How long does it take to process my order?

Most orders are processed and prepared for shipment within 1–3 business days. Processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Which shipping carriers do you use?

Millstone Acres currently ships orders using USPS. Available shipping services are displayed during checkout based on your shipping address and order.

Do you ship internationally?

Yes. We proudly ship to many international destinations. Customers are responsible for ensuring the products they order may legally be imported into their country and for paying any applicable customs duties, taxes, brokerage fees, or other import charges.

What if my package is delayed in customs?

International shipments may be delayed during customs inspection or clearance. These delays are outside of our control, and Millstone Acres cannot guarantee customs processing times or accept responsibility for customs-related delays.

Can I change my shipping address after placing an order?

If your order has not yet shipped, contact us immediately and we will make every reasonable effort to update your shipping address. Once USPS has accepted the package, address changes are generally no longer possible.

What should I do if my order arrives damaged?

Please save all packaging materials, take clear photographs of both the package and the damaged items, and contact us within 7 days of delivery. Include your order number so we can review your claim promptly.

Where can I get additional help?

If you have any questions about your shipment or need assistance with an order, please visit our Contact page. We’re always happy to help.