How do I place an order?

Browse our online shop, select the products and available options you would like, and add them to your cart. When you are ready, proceed to our secure checkout to enter your shipping and payment information. After your order has been successfully placed, you will receive an order confirmation by email.

Do I need to create an account to place an order?

No. You may complete your purchase as a guest. Creating an account is optional and can offer many benefits like possible discounts, but it can make future shopping easier by allowing you to review your order history and manage your account information.

Can I change or cancel my order after it has been placed?

Please contact us as soon as possible if you need to request a change or cancellation. When we need to refund and order we get charged for the first transaction as well as the refund transaction by the credit card processing, so you would lose that percentage by cancelling your order. If you forgot to add a product to your order, you can place another order and message us, will ship those rder together, and give you the shipping costs (when it applies) back in a cash off coupon to use on your next order We work to prepare and ship orders promptly, so we cannot guarantee that an order can be changed once processing has begun. Orders that have already shipped cannot be changed or canceled.

Can I place a large or bulk order?

For questions about purchasing larger quantities, please contact us before placing your order. Product availability may vary, and our team will be happy to discuss your needs and provide any available ordering information.

How quickly will my order ship?

We work hard to process and ship orders as quickly as possible. Most orders are prepared for shipment within our normal processing timeframe of 1 to 3 business days, although processing times may vary during holidays, sales, or periods of unusually high order volume. If you ever need an order super fast you can message us after your order has been placed and we will try to meet your needs, you can also shorten shipping times by shipping via priority mail.

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email containing your tracking number. You can track your shipment anytime using the USPS Tracking Tool.

Why hasn’t my tracking information updated?

Tracking updates are provided by the shipping carrier and may not appear immediately after your package is shipped. It’s normal for tracking information to take some time to refresh as your package moves through the carrier’s network.

What should I do if my package is delayed?

Shipping carriers occasionally experience delays due to weather, holidays, or other circumstances beyond our control. We recommend monitoring your tracking information for updates. If your package appears significantly delayed or you have concerns about its status, please contact us and we’ll be happy to assist.

Do you ship internationally?

Yes. We proudly offer international shipping to many countries. Available shipping options and costs will automatically appear during checkout based on your delivery address.

Will I have to pay customs duties or import taxes?

International shipments may be subject to customs duties, taxes, or other import fees required by your country’s customs agency. These charges are determined by your local government and are the responsibility of the customer.

How long does international shipping take?

Delivery times vary depending on the destination country, customs processing, and the shipping service selected during checkout. International shipments generally require more time than domestic deliveries.

Can I track my international order?

Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking information. Tracking visibility may vary after your package enters the destination country’s postal system, depending on the local carrier.

What should I do if my order arrives damaged?

If your package or products arrive damaged, please contact us as soon as possible. Include your order number along with clear photos of the damaged package and products so we can review the situation and assist you promptly.

What if an item is missing from my order?

Please contact us if you believe an item is missing from your shipment. We’ll review your order and work with you to resolve the issue as quickly as possible.

Do you accept returns?

Because we sell food products, returns are not accepted for health safety, federal and state food safety laws. If there’s an issue with your order, please contact us and we’ll gladly review your situation and determine the best solution.

How do I contact customer service about an order issue?

The fastest way to receive assistance is through our Contact page. Please include your order number and a detailed description of the issue so we can investigate and respond as quickly as possible.

Where can I find the ingredients for a product?

Every product page includes an ingredient list and detailed product information whenever applicable, you will also find the ingredients listed on the from of our packaging in the product pictures. We encourage customers to review the ingredients before purchasing, especially if they have food allergies or dietary restrictions.

Are your products non-GMO?

Millstone Acres products are made with non-GMO ingredients. Product specifications may vary, so please refer to the individual product page for the most accurate and up-to-date information.

Do your products contain artificial colors, flavors, or preservatives?

We focus on offering simple, quality pantry staples whenever possible. Individual ingredients vary by product, so we recommend reviewing each product page for complete ingredient information and product details.

How should I store your products after opening?

For best freshness, store products in a cool, dry place with the package tightly sealed after each use. Some products may have additional storage recommendations listed on the product packaging or product page.

Are your products suitable for everyday baking and cooking?

Absolutely. Our products are selected for everyday home kitchens and can be used in everything from breads, cookies, cakes, and pastries to soups, sauces, casseroles, beverages, and many other homemade recipes.

Can I substitute your products in my favorite recipes?

Many Millstone Acres products can be used as direct replacements for similar pantry ingredients. For best results, follow the preparation instructions provided on the product packaging or product page when substitutions or reconstitution are required.

Do you provide recipes and baking tips?

Yes. We continue to expand our collection of recipes, baking ideas, and helpful kitchen tips to help you get the most from your pantry staples. Be sure to visit our Recipes section for inspiration.

Where can I find preparation instructions?

Preparation instructions are available on applicable product packaging and product pages. If you have additional questions about using a product, please don’t hesitate to contact us—we’re always happy to help.

How should I store Millstone Acres products?

For best results, store products in a cool, dry place away from direct sunlight, heat, and moisture. Always reseal the package tightly after each use to help maintain freshness.

Do your products have a best-by date?

Yes. Each product is marked with a best-by date to help you enjoy it at peak quality. While many shelf-stable foods remain safe beyond that date when stored properly, flavor, texture, and overall quality may gradually change over time.

Should I refrigerate or freeze your products after opening?

Most products do not require refrigeration after opening when stored properly. However, refrigeration or freezing may help extend freshness for certain items or in warm, humid environments. Refer to the product packaging for any specific storage recommendations.

How can I maximize the shelf life of my pantry staples?

Keep products tightly sealed after each use, avoid exposing them to moisture, and store them in a cool, dry location. Using clean, dry utensils when handling food products also helps preserve freshness and quality.

How can I contact Millstone Acres?

The easiest way to reach us is through our Contact page. Simply complete the contact form with your question, and we’ll respond as soon as possible.

What information should I include when contacting customer service?

If your question is about an existing order, please include your order number along with a detailed description of your inquiry. This helps us locate your order quickly and provide the most accurate assistance.

How quickly will I receive a response?

We strive to respond to all customer inquiries as quickly as possible. Response times may vary depending on weekends, holidays, and seasonal order volume, but every message is important to us.

Where can I find your Refunds & Returns Policy?

Our complete Refunds & Returns Policy explains our policies regarding food product returns, damaged shipments, order cancellations, refunds, returned packages, and return shipping. We encourage all customers to review this page before placing an order.

What if I still have questions?

If you can’t find the answer you’re looking for, please visit our Contact Page. We’d be happy to answer your questions and assist with your order.