Food Product Returns

At Millstone Acres, the safety and quality of our products are our highest priorities. For food safety reasons and in accordance with applicable food safety regulations, we do not accept returns of food products once they have left our facility. Because we cannot verify how products have been stored or handled after delivery, returned food items cannot be restocked or resold.

Every order is carefully inspected and packaged before shipment to help ensure it arrives in excellent condition. If your order arrives damaged, contains the wrong item, or is missing products, please contact us within seven (7) days of the carrier’s recorded delivery date. We’ll review the situation promptly and work with you toward a fair resolution.

• Food products cannot be returned after delivery.
• Returned food products cannot be restocked or resold.
• Please report damaged, incorrect, or missing items within seven (7) days of delivery.
• Our team is committed to resolving legitimate order issues as quickly as possible.

We appreciate your understanding as these policies help us maintain the highest standards of food safety and product quality for all of our customers.

Damaged or Incorrect Orders

We carefully inspect and package every order before it leaves our facility. Although most shipments arrive safely, damage can occasionally occur during transit. If your order arrives damaged, contains the wrong product, or is missing items, please notify us within seven (7) days of the carrier’s recorded delivery date so we can begin the resolution process.

To help us investigate the issue and file a claim with the shipping carrier when necessary, we require clear photographs of the shipment. These photos allow us to process your claim more quickly and help ensure a fair resolution.

• Photographs of the damaged product(s).
• Photographs of the inside and outside of the shipping box or package.
• A clear photo of the shipping label.
• Photos of any visible damage to the packaging.
• Photos of the interior packing materials, when applicable.
• We may request that the package be returned to us, in that case we will provide you with a return label.

Once we receive your information, we’ll review your claim promptly and work with you to provide an appropriate resolution. Depending on the circumstances, this may include a replacement shipment, store credit, or a refund. Our goal is to resolve legitimate shipping issues as quickly and fairly as possible while working within the carrier’s claims process.

Order Cancellations

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible. Because we begin processing orders shortly after they are placed and most orders ship the following business day, cancellation requests must be received within six (6) hours of the original order being placed.

Once an order has entered processing, been prepared for shipment, or has been shipped, we are no longer able to cancel the order. At that point, the order is considered final and is subject to the policies outlined on this page.

If your cancellation request is received within the six-hour cancellation window and your order has not yet entered processing, we’ll be happy to assist you. Approved cancellations may be refunded to the original payment method or, if you prefer, issued as store credit. Details regarding refund processing fees and store credit options are explained in the next section.

Refund Policy & Store Credit

If a cancellation request is approved within our cancellation window or a refund is otherwise approved by Millstone Acres, we’ll process your request as promptly as possible. Refunds are issued to the original payment method used when placing the order unless you choose to receive store credit instead.

Please note that payment processors charge non-refundable processing fees each time a payment is made. These fees are not returned to us when a refund is issued. As a result, customer-requested refunds are subject to a 6% refund processing fee, which helps offset the non-refundable transaction costs incurred by our business. We get charged for your order and once again for your cancellation.

To help our customers avoid this processing fee, we offer the option of receiving store credit for the full approved refund amount. Store credit can be applied toward any future purchase at Millstone Acres and allows you to retain the full value of your approved refund without any deduction for processing fees.

• Approved customer-requested refunds are subject to a 6% refund processing fee.
• The processing fee applies to both full and partial refunds requested by the customer.
• Customers may choose store credit for the full approved refund amount to avoid the 6% processing fee.
• Refunds related to shipping damage, carrier claims, or errors made by Millstone Acres will be handled on a case-by-case basis and are not automatically subject to the customer-requested refund processing fee.

Our goal is always to provide a fair solution while keeping our prices competitive for all customers. If you have questions about a refund or store credit, please contact us before requesting a cancellation or refund, and we’ll be happy to discuss the available options.

Sale, Discounted & Digital Products

Unless otherwise stated in writing by Millstone Acres, all sale items, clearance items, discounted merchandise, promotional products, and digital or downloadable products are considered final sale. These items are not eligible for returns, exchanges, refunds, or store credit.

We encourage customers to carefully review product descriptions, sizes, quantities, and specifications before completing their purchase. Because these products are offered at special pricing or are delivered electronically, all sales are considered final once an order has been placed.

If you experience a problem with a sale item, receive an incorrect product, encounter an issue with a downloadable product, or believe your order was damaged during shipment, please refer to our Damaged or Incorrect Orders section for instructions on how to contact us. We’ll gladly review any legitimate issue and work with you to determine an appropriate resolution.

Returned Packages & Return Shipping

Occasionally, a package may be returned to Millstone Acres by the shipping carrier due to an incorrect or incomplete shipping address, an unsuccessful delivery attempt, a refused shipment, or another carrier-related issue. When this occurs, we will securely hold the returned order for up to 30 days while we work with you to determine the best course of action.

If you would like your order reshipped, any delivery issue—such as an incorrect shipping address—must first be corrected. Because the original shipping service has already been completed by the carrier, customers are responsible for the cost of reshipping the order.

Due to food safety requirements, returned food products cannot be restocked or resold. If a returned package is not reshipped or otherwise resolved within 30 days of being received back at our facility, the entire order will be disposed of in accordance with our food safety procedures and will no longer be eligible for reshipment or refund.

Return Shipping

In the uncommon event that a return is authorized by Millstone Acres, customers are generally responsible for return shipping costs unless otherwise agreed upon in writing. Depending on the nature of the issue, the value of the order, or if the return is the result of our error, we may provide a prepaid return shipping label at our discretion.

Every return request is reviewed individually. Our goal is to provide a fair resolution while maintaining the high food safety and quality standards our customers expect.

Questions or Need Assistance?

Our goal is to provide outstanding customer service before, during, and after every purchase. If you have questions about your order, need help with a refund request, received a damaged shipment, or simply need clarification about any of the policies on this page, we’re here to help.

The quickest way to reach our customer support team is through our Contact Page. Please include your order number and as much detail as possible so we can review your request promptly. If your inquiry involves a damaged shipment or an incorrect order, be sure to include any requested photographs to help us process your claim more efficiently.

We appreciate your business and value every customer who chooses Millstone Acres. We’ll always do our best to provide a fair, timely, and professional resolution while maintaining the food safety and quality standards that protect all of our customers.

Frequently Asked Questions

Thank You for Choosing Millstone Acres

We sincerely appreciate every customer who chooses Millstone Acres for their pantry staples, baking ingredients, and homestead favorites. Our Refunds & Returns Policy is designed to protect the quality and safety of our food products while ensuring every customer is treated fairly and respectfully. By clearly outlining our policies regarding food product returns, damaged shipments, order cancellations, refunds, returned packages, and return shipping, we hope to provide a transparent shopping experience you can shop with confidence.

If you ever have questions about an order or need assistance, we’re always happy to help. Our customer service team is committed to providing prompt, friendly support and working toward a fair resolution whenever an issue arises. Thank you for supporting our family-owned business and for allowing us to be part of your kitchen and homestead.